01 — Fleet Health

The transport industry has fully entered the era of data. The sensorization of the vehicles has been the first step. Now it is time to develop a tool that filters, analyzes and visualizes the collected information.

A bit of 
context

The company we were working for assembles, maintains and repairs public transport vehicles. Despite the effort they made sensing their fleet they were lacking a tool to visualize all the real-time data collected. Thus, the company wasn’t able to benefit from such intelligence.

The main user of the tool is the maintenance workshop technician. They are very creative and have great ability to navigate a sea of data, as well as, to interpret them by themselves.

Project team

1x Design Lead

2x Service & Interaction Designers

1x Visual Designer

1x Project Manager

My role

I contributed to the project as a service and interaction designer. I was part of the research, ideation and concept creation. Thus, I did multiple in-depth interviews, I helped on the workshop creation and facilitation and I brought our learnings to the tool, applying my interaction skills.

— Our challenge was to understand users’ needs to improve their decision-making. We translated the inputs into actionable opportunities for users and the business.

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